You are here

Customer Benefits

Customer benefits you will experience when doing business with H&R Repair and Towing.

  1. Fast, Friendly Service since 1981

H&R Repair and Towing has provided high quality, guaranteed automotive repairs in Johnstown CO since 1981. They are an independently owned and operated full service auto repair facility. Owner Larry Ray and his friendly employees use the latest diagnostic equipment to guarantee your vehicle is repaired and serviced properly and in a timely fashion. A fully equipped 6 bay auto repair shop allows for quick, efficient repairs.

  2. AAA Approved Auto Repair - 100% Satisfaction

H&R Repair & Towing Johnstown CO AAA Approved Auto Repair

Documented auto repair customer satisfaction!

We are an (American Automobile Association) AAA Approved Repair facility with a 100% Customer Satisfaction rating on the AAA annual survey in 2009 & 2010. We're working hard to please everyone!

H&R Repair and Towing is the ONLY AAA Approved Auto Repair shop in Johnstown CO. We are inspected by AAA on a regular basis and continue to meet or exceed AAA standards. This AAA rating is only given to top Auto Repair shops and we are proud of this rating.

Each year, AAA surveys H&R Repair and Towing customers to see how well we are providing care to our customers. They want to know if our customers were treated professionally, and if the quality of our auto repairs and maintenance services meet AAA standards.

The results of the AAA independent survey shows H&R Repair and Towing has an amazingly high score of 100%. That score is very high for any company dealing with the public, and is exceptional for an auto repair company. We have worked very hard to achieve this score and are constantly trying to achieve a score of 100%.

Your Benefit?

How do you benefit from H&R Repair and Towing being a AAA Approved Auto Repair facility? Assured satisfaction!

Not all auto repair shops are AAA Approved. In fact, fewer than 5% of all shops ever become a "AAA Approved Auto Repair" shop. To be approved the auto repair company must pass the AAA's very stringent requirements and inspections.

What is Approved Auto Repair (AAR)?

Approved Auto Repair is a AAA member benefit designed to help direct a member to a pre-screened reputable automobile repair facility for quality auto repairs. AAR facilities sign agreements to provide reliable, high-quality service performed by ASE certified technicians, to perform free maintenance inspections for members who schedule service and to abide by AAA decisions in service disputes. More AAA info ->

  3.  AAA Authorized Roadside Assistance

AAA Emergency Road Service Johnstown CO

H&R Repair and Towing provides AAA Roadside Assistance in the Johnstown CO area 24 hours a day, seven days a week. AAA Roadside Assistance is designed to assist you when your vehicle becomes disabled. Under your membership, roadside emergency assistance will be provided without charge.

We will attempt to place your vehicle in a driveable condition with minor or temporary mechanical adjustments, battery boost, flat tire/spare tire installation, fuel delivery, towing, key lockout service, extrication or winching of your vehicle and other roadside services provided by your AAA membership.

  4. BBB Accredited Business

H&R Repair & Towing Johnstown CO BBB accredited auto repair shop

H&R Repair & Towing Inc has been a BBB Accredited business since September 2005. This means it supports BBB's services to the public and meets BBB Accreditation standards. H&R Repair and Towing has a BBB Rating of A+ on a scale from A+ to F.

View H&R Repair and Towing's BBB Reliability Report.

  5. Nation Wide Warranty

NAPA AutoCare Warranty Johnstown CO

We stand behind our work with the NAPA AutoCare 'Peace of Mind' Warranty.

It's a written auto repair warranty that is honored at more than 12,000 locations nationwide - more than any other automotive repair brand. So - no matter where your travels take you across the States - if you ever experience a problem with a covered repair, you can count on a NAPA AutoCare Center being nearby.

NAPA Warranty Benefits?

-Included FREE with your qualifying repair or service work.

-Covers parts and labor on qualifying* repairs and services for 24 months/24,000 miles.

-Honored nationwide by thousands of NAPA AutoCare Centers, so you're protected even when you travel.

More on NAPA national warranty

  6. ASE Technicians

ASE certified auto repair Johnstown CO

Finding a competent auto technician need not be a matter of chance. Much of the guesswork has been eliminated, thanks to national program conducted by the non-profit National Institute for Automotive Service Excellence (ASE).

The ASE is a non-profit organization dedicated to improving the quality of automotive service and repair. ASE's main function is to test and certify technicians and auto industry specialists.

ASE tests and certifies automotive professionals in all major technical areas of repair and service. With nearly 400,000 currently certified automotive professionals, the ASE program is national in scope and has industry-wide acceptance and recognition. ASE-certified professionals can be found at every type of repair facility, from new car dealerships, service stations, and franchises to parts stores, independent garages, and even municipal fleets.

The certification process includes a series of tests, conducted twice a year at various locations across the country, which measure a technicians' knowledge and skills necessary for competent job performance. There are two certification levels, 'ASE-Certified' and 'ASE-Certified Master', which are awarded based on the type and number of tests passed.

More ASE Certification information on the ASE website.

 

  7. Dealership Alternative

Many people believe new car dealerships must perform routine service work to maintain vehicle warranties. This is not true. US federal law prevents vehicle manufacturers from limiting your warranty to dealer only servicing and maintenance.

H&R Repair and Towing is an qualified service facility and is proud to use top of the line, state-of-the-art dealership quality equipment, including all the latest online information from the manufacturers regarding Technical Service Bulletins, Recalls & Warranties, for all of your vehicle maintenance & repairs.

In addition, our Technicians and Service Advisors undergo continual training keeping up to date with even the newest vehicles on the road today.

Enjoy dealership level repair technology and knowledge with personal auto repair service right here in Johnstown CO.

I Have A Question

Our service specialist will reply as soon as possible (usually within one business day).

If you require a faster reply please phone us (970) 587-2868

Leave this form field blank. It is used to block SPAM robots.